Terms & Conditions

Tawaab SMS Services hereinafter referred to as “we” or “us” enter into an agreement with the following terms and conditions with any individual or company, trust, business, among others, from now on referred to as “users” before availing bulk SMS service. We and us represent all Tawaab SMS Services affiliates, subsidiaries, successors, and permitted assigns wherever mentioned in this TOS. The user, before availing of our services, agrees to all the terms and conditions mentioned hereunder. And it is also bound by them until the agreement expires. This TOS is in conjunction with all additional terms, privacy policy, amendments, and any other terms that regulate the services provided by us through bulk SMS services from time to time.


  • The user, upon successful completion of all the registration formalities and after making the required payments, shall use our paid services on the site, which includes the use of API and the platform, which is collectively called the services.

  • Registration of the users with us confirms their acceptance of the terms of TOS along with any additional terms that may be amended in the future.

  • The users, by registering with us, declare that all information provided for the registration purpose is genuine, accurate, current, complete, and authentic at all times.

  • If the user is an individual, he or she declares that he or she is a person of legal age and has all the requisite legal standing to agree with us and also not a person who has been legally barred from receiving such services.


  • The users agree that we reserve the right to charge for the use of any services at the rate and manner suitable for us from time to time

  • The user agrees that we shall have no obligation to justify the charges for any service or be liable or responsible for the user in any way whatsoever in respect of such charges

  • The user agrees to pay the cost of service through any mode of payments including credit card, bank transfers, and others as per our terms and conditions

  • The user agrees that they will not be able to avail of any refund from us for failed SMS delivery including DND or do not disturb numbers identified by TRAI, blocked numbers, sender ID, premium membership, and any remaining wallet balance, which could only be used for SMS services.


  • The user agrees that we may at our sole discretion deactivate their password and the user account and also suspend their access to our service at any time without prior notice

  • The user agrees for us removing any content without providing any explanation for the same

  • The user agrees for us to reserve the right to refuse, restrict, or deny the use of our service to any user including the right to terminate use of any services without any prior notice

  • The user acknowledges and agrees that our service is dependent on telecom companies and mobile network operators and hence makes no guarantee whatsoever regarding the dependability, accuracy, security, availability, timeliness of the site network of our services.

Complying TRAI Regulations & Law

The user for availing the services from us agrees to comply with all the regulations of the Telecom Commercial Communications Customer Preference Regulations, 2010 by TRAI or Telecom Regulatory Authority of India. Also, the user agrees to all other regulations, statutes, orders, decisions that come into force periodically, which is applicable for the use of the services by law. The user agrees to be solely liable for any direct or indirect damage or loss caused by misuse of our services against the TRAI regulations or law. The user also agrees to defend and indemnify us and our directors, officers, employees, and others without any reluctance or objections or protest against all losses, damages, actions, proceedings, and others with respect to this TOS. The user agrees to comply with all the TRAI regulations for the entire term of the agreement.

Content compliance as per the terms & conditions

  • The user takes responsibility for all the content uploaded, transmitted, displayed, or I anyway used, published, or distributed through our site, and we will hold no responsibility or liability whatsoever regarding the content of the users.

  • We reserve the right for the users’ content but not obligated to monitor the users’ compliance. We reserve the right in our sole discretion to edit, refuse to post or remove any such content which in our opinion violates this TOS.

  • The user declares the ownership of the content uploaded or distributed from our site, and we will not be responsible or liable in any way whatsoever of any dispute or claim that is rising for the ownership of such content.

  • The user agrees to comply with uploading content on our site that conforms to our content rules provided periodically.

  • The user guarantees that the content always respect human rights and does not in any way conflicts or violates it.

  • The user agrees that the content will follow all norms of intellectual property rights laws like the right to privacy, prohibiting discrimination on any grounds like sex, race, color, religion, language, political, national, social, among others.

  • The users agree that their agreement will be terminated by blocking their accounts for sending any content against the law, TRAI regulations, spam or fraud, abusive, and others.

  • The users agree not to send content that promotes, alcohol, gambling, and others that are prohibited by the law of the land.

  • The users agree to post stock related content after acquiring the SEBI registration certificate only.

  • The user agrees to not send content for creating false identity, impersonation, or providing contact details which are fake or belong to others.

  • The users agree that the content is threatening, harassing, demeaning, immoral, vulgar, obscene, or any other objectionable content under the law and moral values.

  • The users agree not to use content containing viruses, Trojan horses, time bombs, cancelbots, worms, or any such harmful or deleterious programs.

The user declares to abide by all the terms of service mentioned above and, if having any doubt, can contact Tawaab SMS Services for clarification.

Our Contacts

First Floor Block A 6 Sidco Electronic
Complex Rangreth Old Airport Road
Srinagar 190017,
Jammu and Kashmir, India